Privacy policy.
This policy explains what personal information Loud Media collects, why, who we share it with, and the choices and rights you have. We wrote it in plain English on purpose.
- We collect what you send us (like your name, email and project details) plus basic website analytics.
- We use it to answer you, make your film, bill for our work and improve our website.
- We don't sell your personal information, and we don't use it for targeted advertising. We don't run ad pixels on this site.
- You can ask to see, correct, download or delete your information at any time by emailing hello@loudvisualmedia.com.
01Who we are
Loud Media, LLC (“Loud Media,” “we,” “us”) is a video production company based in Asbury Park, New Jersey, USA. We make films for construction companies, developers, golf and private clubs, and agencies.
This policy covers personal information we collect through loudvisualmedia.com, our online booking page, our emails and calls, and our client work. It doesn't cover other companies' websites or apps that we link to, such as YouTube or Instagram. Those have their own privacy policies.
For privacy laws that use these terms, Loud Media is the “controller” (or “business”) responsible for your personal information. You can reach us at hello@loudvisualmedia.com or (732) 407-1811.
02What we collect
Information you give us
- Contact and project forms: your name, email address, phone number, company or club, the type of project, and anything you write in your message.
- Booking a call: your name, email, phone number, the time you pick, and your answers to any intake questions.
- Emails, calls and meetings: what you tell us about your project, schedule, locations and budget.
- Client and billing details: contact people, billing name and address, and invoice and payment history. Card and bank details are handled by our payment provider. We don't see or store your full card or bank account numbers.
Information collected automatically
- Device and usage data: IP address, browser and device type, pages you visit, the site that referred you, approximate location (city or region, based on IP address), and the date and time of your visit. This comes from cookies and similar technologies. See Cookies & analytics.
- Spam protection: when you submit a form, a spam-protection service may check device and interaction signals to tell people from bots.
Information from other sources
- Referrals from people who recommend us, agencies that hire us on behalf of their clients, and public business information (for example, your company's website or professional profile).
People who appear in our films
When we film on a jobsite, at a club or at an event, we record images, voices, names and titles of the people on camera. We do this under the client's agreement and the release forms people sign. Those agreements control how that footage is used. If a minor appears on camera, we ask a parent or guardian for permission.
Sensitive information
We don't ask for sensitive information, like Social Security numbers, health information or precise location. Please don't send it through our forms.
03How we use it
- To answer your inquiry, schedule calls and send you quotes.
- To plan, film, edit and deliver your project, and to work with our crew.
- To send invoices, collect payment, keep our books and meet tax and legal requirements.
- To send emails about your project and, if you're a client or have asked to hear from us, occasional updates about our work. Every marketing email includes an unsubscribe link.
- To understand how people use our website, in aggregate, so we can improve it.
- To keep our website and accounts secure and to prevent spam and fraud.
- To enforce our agreements and protect our rights and the rights of others.
We use trusted software to run the business. That includes tools that help us take notes on calls and draft documents. When these tools handle your information, they act on our behalf as service providers. If we record a call, we'll tell you at the start.
We don't make decisions about you based only on automated processing that have legal or similarly significant effects, and we don't profile visitors.
06How long we keep it
- Inquiries that don't turn into a project: up to 3 years after our last contact.
- Client, contract and billing records: for the length of the relationship plus 7 years, for tax, accounting and legal purposes.
- Website analytics: event-level data for 2 months and user-level data for 14 months in Google Analytics. Aggregate reports are kept longer.
- Footage and finished films: as set out in the client's agreement.
When we no longer need information, we delete it or make it anonymous.
07How we protect it
We use reasonable administrative, technical and physical safeguards. These include encrypted connections (HTTPS), access limited to people who need it, and reputable service providers with strong security programs. No system is perfectly secure, so we can't guarantee absolute security. If a data breach affects your personal information, we'll notify you as required by law, including New Jersey's breach notification law.
08Your privacy rights
Depending on where you live, laws such as the New Jersey Data Privacy Act, other U.S. state privacy laws and the GDPR give you rights over your personal information. We honor these requests from everyone, wherever you live. You can ask us to:
- Access: confirm whether we process your personal information and get a copy of it.
- Correct: fix information that's inaccurate.
- Delete: erase information you gave us or that we hold about you.
- Portability: receive your information in a portable, commonly used format.
- Opt out: of marketing emails at any time (use the unsubscribe link or email us). You can also opt out of the sale of personal data, targeted advertising and profiling, though we don't do any of these.
- Withdraw consent: where we rely on your consent, you can withdraw it at any time.
How to make a request
Email hello@loudvisualmedia.com with “Privacy request” in the subject line, or call (732) 407-1811. We'll confirm your identity, usually by matching the email address we have on file, and reply within 45 days, or within one month if the GDPR applies to you. If we need more time, which the law allows in some cases, we'll tell you why. You can also have an authorized agent make a request for you. We won't charge you or treat you differently for using your rights.
Appeals
If we decline your request, you can appeal by replying to our decision with “Appeal” in the subject line. We'll respond within 45 days and explain our reasoning. If we deny your appeal, you can file a complaint with the New Jersey Division of Consumer Affairs, contact the attorney general or privacy regulator where you live, or, in the EEA or UK, contact your local data protection authority.
09Visitors outside the U.S.
Loud Media is based in the United States, and our work is focused on U.S. clients. If you contact us from another country, your information will be processed in the United States, where privacy laws may differ from those in your country.
If the EU or UK General Data Protection Regulation (GDPR) or Swiss law applies to our processing of your information, our legal bases are:
- Contract: to respond to a quote request and deliver a project you ask for.
- Legitimate interests: to answer inquiries, run and improve our business and website, and keep them secure. You can object to this at any time.
- Consent: for marketing emails and non-essential cookies where the law requires consent. You can withdraw it at any time.
- Legal obligation: for tax, accounting and other legal requirements.
Giving us personal information is voluntary, but we need your contact details to reply to you and to work together. You also have the right to restrict or object to processing, and to lodge a complaint with your local supervisory authority. When personal data moves from the EEA, UK or Switzerland to the United States, we rely on safeguards our service providers offer, such as the EU-U.S. Data Privacy Framework and Standard Contractual Clauses.
Canadian visitors may access and correct their personal information as described above, and may contact the Office of the Privacy Commissioner of Canada.
10Children
Our website and services are for businesses and adults. They're not directed to children under 13, and we don't knowingly collect personal information from children under 13 online. If you believe a child has sent us personal information, contact us and we'll delete it. Minors who appear in our films are covered under “People who appear in our films” above.
11Changes to this policy
We may update this policy as our practices or the law change. We'll post the new version here and update the effective date at the top. If we make material changes, we'll add a notice to our website and, where appropriate, email people we have a relationship with before the changes take effect.
12Contact us
Loud Media, LLC
Asbury Park, New Jersey, USA